CCCS improves recovery by locating your lost customers. This is a no-cost service that is included in our collection program. We use skiptracing tools to help locate or update phone numbers, addresses, assets and places of employment.
Dedicated skiptracing professionals use six major databases to search over 300 million records and locate hard-to-find customers. In addition, our professionals manually search public information sources, Super Pages, Insight Direct and Trans Union. We locate individuals through websites, social networks, employment history, business filings, driver’s licenses and voter registration. These resources enhance our ability to evaluate candidates for litigation as well as increase your liquidation rates.
Communication from a collection agency conveys immediate urgency to the debtor. CCCS customizes and delivers a series of demand letters and calls based on your specific requirements.
Upon receipt of your request for collection on an account, we immediately begin collection proceedings by sending a letter advising the debtor that their account has been placed with CCCS. Our letters are all FDCPA compliant and have been written by an experienced collection attorney.
Upon engagement, a senior CCCS staff member will create a strategy specifically built for your needs. Our seasoned personnel have 10-25 years of collection expertise. You can be assured they will treat your customers with the dignity and respect you expect from your collection partners.
CCCS customarily performs in-depth assessments of your receivables so we fully understand your objectives. Once mutually satisfactory goals are established, we submit the Call Strategy and plan. This ensures the detailed tasks and assigned roles for all parties contribute to the project’s success.
We take pride in exceeding your expectations. For approximately the first 30 days, we employ a Pilot Program to test our efforts and make the necessary adjustments. When improvements have been established, we submit a formal Proof of Concept. With your approval we begin the internal training, and accelerate the resources, while simultaneously submitting reports to keep you informed. This is followed by customizing the call platforms that follow to continue the process.